Contact Us
Got a question about how we rank crypto casinos, spotted something that needs updating, or want to flag an issue with one of the sites we cover? We'd like to hear from you. This page explains the best way to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can occasionally take longer during busier periods.
When you write in, it helps to include a few details up front:
- Which casino or page your message relates to
- What you're asking about — a review detail, a bonus term, a technical issue with the site, or general feedback
- Any screenshots or specifics if you're reporting an error, such as an outdated bonus figure or a broken link
What we can help with
We're a review and comparison site, not a casino operator, payment processor, or customer support desk for any of the brands listed on Best Bitcoin Casinos. That means we're well placed to answer questions like:
- Why a particular site is ranked where it is, or what our editorial rating is based on
- Corrections or clarifications on bonus terms, coin support, or licensing details mentioned in a review
- General questions about how crypto casinos work — wallets, network fees, confirmation times, and similar mechanics
- Suggestions for sites or features you'd like to see covered
What we can't help with
Because we don't operate any of the casinos we review, we're not able to access your account, process a withdrawal, resolve a dispute over a bonus, or verify your identity on any operator's platform. For account-specific issues — a delayed payout, a KYC request, a locked account, or a bonus that hasn't credited — you'll need to contact that casino's own customer support directly, usually through live chat or the support email listed on their site.
We also don't provide tax or legal advice. If you have questions about how gambling winnings or crypto gains are taxed, or whether playing at an offshore site is permitted where you live, a qualified tax professional or attorney is the right person to ask, not a comparison site.
Concerned about your gambling?
If gambling has stopped feeling fun or you're worried about your own play or someone else's, the National Problem Gambling Helpline is available at 1-800-GAMBLER. It's free, confidential, and available regardless of which site you play on. For more on setting limits and recognizing warning signs, see our responsible gambling resource. Bear in mind that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections that state-regulated operators are required to provide.
Before you write in
Some of the more common questions we get are already answered elsewhere on the site. Our About Us page covers how we research and rank casinos, and our Terms and Conditions page explains the legal basis on which we publish reviews and comparisons, including our approach to affiliate relationships. Checking these first can often save you a round trip.
All of the content on hawkndovethehill.com is intended for adults of legal gambling age in their jurisdiction — 18 or 21 depending on the site and applicable state rules — and nothing here should be read as an invitation to gamble beyond what you can afford to lose. If your message relates to age or eligibility concerns, please say so clearly so we can direct you appropriately.
A note on response times
We're a small editorial team, not a 24/7 support operation, so please allow a reasonable window for a reply. Messages about factual errors or outdated information are generally prioritized, since keeping the reviews accurate matters most to us and to the readers relying on them.